wnidb Privacy Policy

1 Introduction and Definitions

wnidb is an online casino and betting platform operated for players in Bangladesh. When you use our website, complete registration, make a deposit, or use any of our services, you are considered to have accepted the terms of this privacy policy.

In this policy, the words "we", "us", or "platform" refer to wnidb. "You" or "user" means any person using our services. "Personal information" means any information that can directly or indirectly identify you.

We believe your privacy is your fundamental right. With that in mind, we collect only the information that is necessary and store it with the highest level of security.

2 What Information We Collect

2.1 Registration and Identity Verification Information

When you open an account with wnidb, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 and above may use the platform)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

During the deposit and withdrawal process, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Transaction date, time, and amount
• Transaction ID and reference number
• Last 4 digits of the card for Visa or Mastercard users (we do not store the full card number)

2.3 Usage and Activity Information

Information automatically collected while you use the platform:

• IP address and device identifier information
• Browser type and version
• Pages visited, time spent, and navigation patterns
• Gaming history and betting information
• Cookie and session data (see section 7 for details)

2.4 Communication Information

When you contact us via live chat or email, we store the content of your messages and the record of the communication.

3 Purpose of Using Information

wnidb uses collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Transaction confirmation and record keeping

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access
• Complying with anti-money laundering (AML) regulations
• Age verification and ensuring responsible gaming
• Monitoring suspicious activity

3.3 Service Improvement and Personalization

• Game recommendations based on your preferences
• Technical improvement of the platform and bug fixes
• Analysis and improvement of user experience

3.4 Compliance with Legal Obligations

We may store and disclose information where required to comply with applicable laws and regulations.

4 Information Sharing and Disclosure

wnidb never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information is shared with bKash, Nagad, Rocket, and Upay for payment processing. These partners operate under strict confidentiality agreements and may use your information only for the specified purpose.

4.2 Disclosure for Legal Requirements

We may be required to disclose information pursuant to a court order, a lawful direction from a regulatory authority, or applicable legal obligations.

4.3 Technical Service Providers

Trusted technology partners providing server hosting, security monitoring, and analytics services may access data to a limited extent — always under contractual protection.

4.4 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may see limited information through technical integrations — however, they do not have direct access to your identity or financial information.

5 Information Security Measures

wnidb applies industry-leading security measures to protect your information:

5.1 Technical Security

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Encryption: Stored data, especially passwords and financial information, is encrypted using strong hashing technology.
• Firewall and Intrusion Detection: 24-hour server monitoring is in place.
• Two-Factor Authentication (2FA): An additional layer of security for your account.

5.2 Organizational Security

• Only authorized staff may access personal information.
• Staff receive regular privacy and security training.
• A rapid response plan is in place in the event of a data breach.

However, transmitting information over the internet is not completely secure. We ensure the highest possible level of protection, but a complete security guarantee cannot be given.

6 Data Retention Period

wnidb retains information according to the following policy:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Certain information is retained for a defined period after account closure due to legal obligations.
• Financial Transaction Records: Retained for the period required under anti-money laundering regulations.
• Logs and Analytics Data: Automatically deleted after 12 months.

Once the retention period ends, information is securely deleted or anonymized so that no individual can be identified from it in the future.

7 Cookies and Tracking Technology

Cookies and similar technologies are used on the wnidb website. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform — login sessions and security verification.
• Functionality Cookies: To remember your preferences such as language and display settings.
• Analytics Cookies: To analyze user behavior and improve services (anonymous statistics).

7.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information in certain circumstances, though this may not apply where legal obligations exist.
• Right to Restrict Processing: You may ask us to limit the use of your information for specific purposes.
• Right to Object: You may object to the processing of your information for marketing or analytics purposes.
• Right to Data Portability: You may request a copy of your personal information.

To exercise these rights, contact us at: [email protected] — we generally respond within 30 days.

9 Protection of Minors

wnidb strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.

Age verification is mandatory during registration. If a person registers using false information and this is later proven, the relevant account will be closed immediately and the collected information will be securely deleted.

If you believe a minor is using our platform, please notify us immediately at: [email protected].

10 International Data Transfers

Your information may be processed or stored on servers outside Bangladesh as required to operate our technical infrastructure. In such cases, we ensure that:

• Transferred information is always kept in an encrypted state.
• The receiving party is contractually bound to provide protection equivalent to this privacy policy.
• Information will not be used beyond its original purpose.

11 Policy Changes

wnidb reserves the right to update this privacy policy at any time. If changes are made:

• The "Last Updated" date on this page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes means you are considered to have accepted the updated policy.

You are advised to check this page regularly.

12 Contact and Complaints

For any privacy-related questions, requests, or complaints, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available directly on the website.

We will try to respond to your request as soon as possible and generally within 30 business days of receipt. If a complex matter requires additional time, we will let you know.

If you believe we have violated your privacy rights, please contact us directly first. We are committed to resolving the matter to the best of our ability.